Care Time
Colyer London CareTime provides you with pre-paid technical support whenever you need it. As CareTime is calculated by the minute you are only charged for the time you use. It gives you the security of software and hardware support either online, by telephone or on-site. It’s like having your own in-house support team but only paying when you need it.
CareTime can be used for any IT related matter – technical support being the most obvious – but many customers also use CareTime for installation of equipment or software and general housekeeping. If you would like advice on any IT-related matter, we will be delighted to help.
Immediate Support
As the time is already purchased, support can start immediately without having to waste valuable time on administration. This means that you are given immediate attention and your issues will be resolved faster.
Fair Care
As CareTime is calculated by the minute, you only use the time you need or budget for. It is available from 8:30am to 5:30pm Monday to Friday (other times available on request). Our advanced Web Help Desk tracks your CareTime consumption, enabling you to see your technical support history and check the progress of current work.
On-Site Support
Issues are frequently solved remotely or over the telephone, but more complex issues may require an engineer to visit you on-site. Each time an engineer visits under your CareTime plan, the exact time spent on-site is deducted from your balance.
Priority Response
By taking advantage of the CareTime system you will benefit from a priority response and all your software issues will be resolved in the shortest possible time. There are no extra call-out charges and no need to raise urgent purchase orders.
Auto Top-Up
CareTime can be automatically topped up when a previously agreed minimum amount is reached. This ensures a seamless service that is never delayed by administration. You will be notified when your CareTime balance has been topped up so that you are in total control of the cost of your support at all times.
No Quibble Guarantee
CareTime lasts until you use it. There is no time limit. Any unused CareTime purchased in the last 6 months is fully refundable, with no questions asked.
CareTime for Specialist Colour Services
CareTime can be used for the calibration of your colour printers by one of our specialist colour analysts. This is especially useful for unscheduled visits after a machine has been serviced and the colour has been affected. CareTime will get your printers back under control with consistent and accurate colour.
Find out more:
For more information you can download our brochure. Or feel free to get in touch, call us on: 020 7833 0888 or email: comms@colyer.co.uk
