Web Help Desk

Web Help Desk

Our web-based job Help Desk system is a powerful, flexible tool that enables you to log job tickets online, view any open tickets and see how your job is progressing in real time, any time.

The Web Help Desk makes us fully accountable for the work we do and gives you the up-to-date information regarding the progress of your support requests.

Your personal log-in lists all of your IT assets, showing a full history of your past and present support queries. You will automatically receive regular updates and have the facility to add comments or updates to a job ticket. Screen snapshots and files can also be attached to job tickets.