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Emperor Case Study: Colyer Care Plan IT Manager

This is a completely new offering from us, and it’s a way of us helping you to be smarter about the way you work on a daily basis. IT departments have a bit of a bad reputation for regularly sucking air in through their teeth and finding reasons not to do things!

But we believe IT as a specialism should be far more positive and should continually look for ways to improve the service it offers; to be a facilitator, enabling you to focus on your commercial objectives, rather than worrying about IT. This is where Colyer CarePlan IT Manager comes in. In addition to our standard Helpdesk and call-out support offering, with the IT Manager product, we make two or three scheduled visits to your office each week to liaise with your people and address any immediate issues. We instruct our engineers during these visits to actively consider how we could improve things in the long term rather than just fix the short-term issues they find.

In addition to these regular visits, we make a bi-annual visit to your premises and meet with key stakeholders to assess their longer-term needs and concerns. We will look at the business in its entirety and examine your ways of working to see where we can bring in new IT solutions to support and assist. Following these meetings, we will produce a report on the high-level IT infrastructure of the company as it stands, together with our recommendations for the next six months. These recommendations will be fully costed, the benefits clearly explained and will include an implementation plan.

Emperor Case Study

Emperor is a top 10 UK corporate communications, digital and brand agency. They are creative corporate communication specialists producing corporate reports, websites, and presentations.

Emperor asked us to support their outsourced IT proposition by taking total ownership of their Mac environment – leaving them to concentrate on what they do best. Initially, we sat down with Emperor to discuss what their key issues were and how we could help. One of their main concerns was not having a visible presence in the office so we re-jigged their contract to include scheduled bi-weekly visits. As a result, we now spend this time talking to their employees and actively looking for ways to improve their day-to-day Mac experience. The feedback from the client has been positive. Their staff really appreciate having their Mac support as a physical presence in the office, delivered by people totally committed to understanding and fixing their issues.

Joe Bichard at Emperor commented

“At Emperor, we operate a Windows and Mac environment. The focus historically had been around the Windows environment – the support we had in place for our Macs fell short of what was required. We already had an existing relationship with Colyer, but we invited them in to discuss how they could improve our support offering, resulting in us now working closely with them to offer our Mac users all the support they need. It has worked well – they have become part of the team.”

Thuy Nguyen

Author Thuy Nguyen

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