our unique managed print service
The careplan standards
No matter which Xerox device you have, or whether we supplied it, you’ll be fully covered with our exclusive managed print service. When you sign up to our Colyer Care Plan VIP you’ll always receive the following as part of your standard plan.
- via Colyer London representative
- via dedicated online portal
- via automated call home routine
Monitoring & reporting
- Collaborative ticketing
- Online machine history
- Automated consumables response
- Detailed itemised billing
Maintenance & response
- Parts & consumable parts
- Standard RIP support*
- 1hr remote response
- 4hr part, consumable parts & paper delivery
- Xerox certified engineers
- Xerox authorised partner
What makes your careplan VIP?
Depending on your service needs we provide variable choices on engineer times & preventative maintenance.