What is a managed print service or MPS?
Not sure if you need MPS?
Skills & experience
Our Xerox, Epson & HP wide-format certified engineers are fully qualified to service and support the range of office and light production, and wide-format range of machines we provide. We believe constant training is paramount to delivering superior printer servicing & support, our entire workforce regularly attend refresher courses and technical updates.
As a specialist supplier to the AEC, creative and media industries we understand the importance of accurate colour in a creative environment. We have years of experience in maintaining everything from just good accurate everyday colour through to a calibrated workflow. Colour Management is included in most contracts.
We simply bill you every month for what you have used. The connected system knows exactly how many prints and copies you have produced and is always accurate, there is no room for error. Your invoices will be simple, accurate and timely, without any surprises.
Most of our contracts include scheduled preventative visits for an expert engineer to give your printer a thorough check over, clean and lubricate where necessary and replace any parts that are nearing their expected life. Minimising the chance of troublesome printer failures.
Our Xerox CarePlan agreement is all-inclusive; covering the cost of all engineering time, all parts, all consumables, and can even include paper. Budgeting is made easy and the cost is controlled by a simple charge for each copy or print.
Customers have access to both our cloud-based portals: the Helpdesk portal – to view and comment on the status of any current events together with the full-service history of each machine, and the EZ meter portal – which displays the current state of the customers fleet in terms of availability and consumable status in real-time. Service requests can either be placed by calling our customer services team or online.
Consumables & delivery
Our system monitors consumable levels and automatically sends a request to our customer services team when a consumable item is going to need replacing soon. You save substantial amounts of time as the process is fully automated with no need for manual requests. The item will arrive before you are aware that it is required. We have a well-stocked warehouse to deliver your goods as quickly as possible in our electric vans.
Our specialist printer engineers are based in London which means that all of our response times are going to be good. If downtime is not an option then a guaranteed rapid response contract will keep you in full production. Our engineers travel using public transport, so they won’t be stuck in traffic either!
If your equipment fails right when you need it the most, we can print your artwork on our machines straight away at your normal contract price, while we send our team to investigate and repair. This way you don’t have to worry about a thing and can go on doing business as usual.
For contracts which include paper, an initial batch of paper is supplied with all Xerox machines and then replenished according to the machine volume. We supply Xerox Colortech 100gsm for creative machines and Initiative 80gsm for office use.
A ColourCare contract ensures your printing equipment, whether inkjet or laser, large format or small, prints at the best possible quality and gives the best colour match. Our colour specialists check and calibrate your machines regularly to make sure your printer continues meeting the required consistent standard.
Our cloud-based technology can monitor all assets, automatically sending requests to our technicians when an issue arises. The technicians are able to remotely monitor equipment, plan preventative maintenance and arrive on site with the relevant parts or software to prevent a problem before it occurs.
say hello to our unique managed print service
The careplan standards
No matter which Xerox device you have, or whether we supplied it, you’ll be fully covered with our exclusive managed print service.
When you sign up to our Colyer Care Plan VIP you’ll always receive the following as part of your standard plan.
- via Colyer London representative
- via dedicated online portal
- via automated call home routine
Monitoring & reporting
- Collaborative ticketing
- Online machine history
- Automated consumables response
- Detailed itemised billing
Maintenance & response
- Parts & consumable parts
- Standard RIP support*
- 1hr remote response
- 4hr part, consumable parts & paper delivery
- Xerox certified engineers
- Xerox authorised partner
What makes your careplan VIP?
Depending on your service needs we provide variable choices on engineer times & preventative maintenance.
Your business, your service, under your control.
Extended RIP support
With extended RIP support, you’ll be safe with the knowledge that your RIP is extra cared for.
Ensures your printing equipment prints at the best possible quality and gives the best possible colour match.
With our auto paper service we deliver your media, in our electric vans, before you run out!
Out of hours
If you’re running your print 24/7 we can be available 24/7 just in-case anything happens.