A Windows update broke your plotter. It doesn't have to stay broken.

An IT-led Windows update stopping an older plotter working is one of the most common calls we get. Tell us what's happening and we'll tell you whether it's a quick fix or time to replace it.

Quick fix or replacement: we'll tell you which.

It can be fixed

Often it really is just the driver — a Windows update has moved the goalposts, not broken the machine. We get it talking to your system again and you carry on.

It's time to replace it

If the machine itself is on its way out, we'll say so — and get a new HP DesignJet or Epson SureColor plotter installed with no gap in your team's ability to print and scan drawings.

Your plotter didn't break. Windows moved.

Older CAD plotters rely on drivers that were written for an older version of Windows. When IT rolls out an update, that driver can stop talking to the machine properly — even though the plotter itself is perfectly fine.

It's a genuinely common call for architecture, engineering and construction firms, and it's not always obvious from the office whether it's a five-minute driver fix or a sign the machine's reaching the end of its life. That's what the call is for.

  • HP DesignJet T-series
  • Epson SureColor SC-T
  • Driver diagnostics
  • Honest advice

Frequently Asked Questions

What if my Windows update breaks compatibility with my old plotter?

This is one of the most common reasons practices come to us — an IT-led Windows update stops an older plotter working. Call us and we'll help you work out whether it's a driver fix or time to replace the machine.

How do you decide whether to fix or replace?

A quick call usually tells us which it is. If the plotter itself is sound and it really is just a driver/compatibility issue, we can often get it working again quickly. If the machine is older or the fault is hardware, we'll recommend replacing it rather than patching something that will fail again in a few months.

What's included in the Colyer UpTime Plan?

Engineers' time and parts are covered to keep your printer running; ink isn't included. Phone response within the hour, a fast site visit, and telephone support for drivers and software.

Can I finance a replacement plotter?

Most customers spread the cost over 36 or 60 months. We work with a finance provider, or a broker of your choice — speak to us and we will help you find the right option for your business.

How fast can you help?

Call us on 01483 596 200, Monday to Thursday 08:45–17:15, Friday 08:45–17:00. You'll speak to a person who can help, not a call centre — and we know AEC deadlines don't wait.

Plotter down? Call us now.

Tell us what's happening and we'll tell you straight away whether it's fixable.