Accountability, rules and compliance

accountability

We at Colyer are into Accountability, rules and compliance. Big or small, any problems you encounter with your Apple equipment are enough to give you a headache. But worry not, our engineers are on the case and can take care of everything, whether it’s covered by warranty or not.

With Colyer Remote we are able to instantly fix the majority of software issues and diagnose hardware problems by using our remote support secure technology. The big advantage of this is that you haven’t got to wait for an engineer to travel to your site or have to pay expensive travel or call-out fees. You effectively have an expert engineer sitting at your equipment in seconds!

Apple Care

Trusted Apple Authorised Service providers our engineers are fully trained and Apple Certified

ColyerCare Remote

One of our expert engineers can remotely control your computer as if they were sitting in front of it

Web Help Desk

This makes us fully accountable for the work we do and gives you the up-to-date information regarding the progress of your support requests

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We completely understand that any problems you encounter with your Apple equipment are enough to give you a headache. But not any more! Our engineers can take care of everything, whether it’s covered by warranty or not.

As part of London’s network of trusted Apple Authorised Service Providers, we deal with everything from first year and standard warranty,  to issues no longer covered by warranty. Our team of fully trained Apple Certified technicians can service and repair all models. Your Mac will always be in safe hands.

For issues that arise out of warranty, we charge an initial fee of £85+VAT to diagnose the problem and for the first hour’s work. If further work is needed, we’ll then give you a quote detailing the parts and additional labour needed to fully fix the problem.  Any further work is also charged £85+VAT per hour.

ColyerCare Remote

We can fix the majority of software issues and diagnose hardware problems by using our remote support secure technology. You effectively have an expert engineer sitting at your equipment in seconds; saving you time and money.  And who doesn’t want to do that?!

One of our expert engineers can remotely control your computer as if they were sitting in front of it – even through firewalls. Our remote support application is completely secure.  By way of reassurance; we use data channels with key exchange and AES (256 Bit) session encoding, the same security standard used by https/SSL. The key exchange guarantees full client-to-client data protection, meaning that even our routing servers will not be able to read the data stream. Every time a new dynamic session is started a new password is generated. This has to be confirmed at both ends, preventing any permanent access.

ColyerCare Remote complements CareTime perfectly; the time and duration of all connections are automatically logged for full accountability. CareTime is charged by the minute so you only pay for the time we spend, not a minute more.

ColyerCare Remote is fast and incredible value.

The Web Help Desk

Our Web Help Desk system is a powerful, flexible tool that enables you to log support requests (jobs) online, view any open jobs and see how solutions are progressing in real time. The Web Help Desk makes us fully accountable for the work we do and gives you the up-to-date information regarding the progress of your jobs.

Your personal log-in lists all of your IT assets, showing a full history of your past and present jobs. You will receive regular auromatic updates andbe able to add comments or updates to a job ticket. Screen snapshots and files can also be attached to job tickets to further aid clarity and communication.

Try it for yourself. For free.